Custom Military Plaques made to honor service

General

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What products/services do you offer?

We specialize in premium custom military plaques and personalized military gifts that proudly honor service, achievement, and sacrifice. From retirement and promotion plaques to unit, award, and memorial designs, every piece is made to order and fully customizable with branch insignias, ranks, unit crests, names, and service details. Our products are crafted with attention to detail and built to last—making them meaningful keepsakes and unforgettable gifts for service members, veterans, and their families.

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Who is this best for?

• Veterans — a lasting memento of service, unit, rank, or deployment

• Active-duty service members — as a keepsake before retirement, PCS move, or promotion

• Family members — to honor a loved one’s service on birthdays, holidays, or milestones

• Retirement ceremonies — a meaningful tribute to a career of service

• Promotions & awards — to commemorate achievements

• Memorials & remembrances — as a heartfelt tribute to fallen heroes

• Reunions & reunions gifts — for unit gatherings or special events

• Spouses, children, siblings, parents of service members

• Friends of service members

• Veteran support organizations or unit leadership

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What military branches do you service?

We service all military branches, but many of our plaques represent Army, Navy, Air Force, US Marine Corps, Space Force, Army Reserves, Coast Guard, Department of defense, and law enforcement.

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What are your business hours?

Our business hours are 0800-1400 EST Monday-Friday. We are closed most federal holidays, though often still in the shop to answer any questions.

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Where is your business located?
We are located in near Camp Lejeune in Jacksonville, North Carolina and we ship domestic and to APO, FPO, and DPO addresses.

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Orders & Shipping

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How long does shipping take?
Our standard production time is 14 days, but can be expedited on many of our custom military plaques to as soon as 1 business day. Production time does not include shipping, be sure to select the best shipping option during check out to accommodate your timeframe.

 

What happens when I select my desired production timeframe?

Simply, your order gets moved to the lead time you select for your order, respectfully. 1 day lead time means it will ship within 24 hours of receiving your order, 5 days will be within 5 days of placing your order, etc. We offer this to help accommodate all active orders within the production queue.

 

Can I change my order?

Unfortunately no revisions will be made beyond 24 hours of ordering unless contacting the shop to notify us of upcoming changes. Due to the lead time of 1 day orders, changes can not be made after ordering.

 

Will I get a design proof or mock up?

Proofs must be requested directly; either during orders in the personalization or notes, or by reaching out soon after ordering.

 

Will the requested colors be exact matches?

Unfortunately, we cannot guarantee exact color matches due to the varying color spectrum and differing screen calibration settings when mock-ups are requested. We do try our best to get as close as possible!

 

How do I supply my images?

Any logos must be provided by the buyer promptly after ordering if not uploaded while ordering. If images weren't uploaded with the order, please email them to ignitethegrain@gmail.com with your order number in the subject field. 1 day order logos are expected within 1 hour of ordering to ensure quick design and turnaround time. Ranks must be specifically stated in the order and any specific ratings must be stated and/or provided for accuracy.

 

What happens if no images are provided to you?

We are not responsible for incorrect logos/ranks/ratings if they are not provided promptly or at all. If a logo/rank/rating is not provided, we do search google for the best match and are not responsible for incorrect logo/rank/rating if it is not provided. In the event that a logo/rank/rating is incorrect because it was not provided promptly, we will remake it for a fee of 50% of the plaque price. We do our best to reach out and remind customers to send logos shortly after ordering, and following up in hopes of getting a response. In the event that a logo is emailed, please send a follow up message to ensure the email was received if you do not get an email reply within 24 hours.

 

I noticed a spelling/grammatical error after I submitted my order, what do I do?

That's okay! Just reach out to us promptly about the error/revision.

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Do you offer expedited shipping?
Yes, you can select your shipping option during check out.

 

How can I track my order?
Once we ship an item, you should receive an email with tracking information. If you have a customer account, you can also find tracking information under your “Orders” tab. Please allow up to 24 hours for updates to reflect from the carrier.

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Do you offer local pick up?

Yes! Local pick up is available in Jacksonville, NC. Pick up can be after business hours and on weekends, please contact us to make arrangements.

 

What carriers do you use for shipping?

We use USPS and UPS. For expedited shipping, we prefer to use UPS. For overseas installations, USPS is used. If there is a carrier who does not deliver to your area, please let us know promptly after ordering so we can make a note about that for your order.

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Payments & Security​

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Is my payment information secure?

Yes. Your payment information is fully secure. We use SSL encryption and a secure checkout system to protect your personal and payment details at every step. We never store your credit card information, and all transactions are processed through trusted, industry-standard payment providers so you can shop with confidence.

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Returns & Support

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How can I contact customer support?

For quickest response, please send us an email at ignitethegrain@gmail.com referencing your order number (if applicable) or topic in the subject field. We will get back to you by end of business day in most cases.

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What is your return policy?
Due to the custom nature of many of our items, returns are considered a case-by-case basis. Exchanges are encouraged, along with plaque re-makes.​ For any issues concerning your order, please email us at ignitethegrain@gmail.com

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My item was delivered damaged, what do I do?

If any item arrives damaged, please reach out to us within 24 hours of delivery and provide pictures of the shipping box and the damages. We are more than happy to expedite a replacement if notified promptly, but beyond 24 hours, we will not remake an order. We will not remake or refund any order beyond a 24 hour delivered status.

 

My tracking information hasn't updated, what does that mean?

We often create shipping labels at least 12 hours prior to being scanned into the carrier’s system. Please allow up to 24 hours for tracking updates. If tracking has not updated beyond 24-48 hours, please reach out to us to let us know. Depending on the presentation date, we can expedite a replacement if your package is lost in transit.

 

I have a problem with my order, what do I do?

Reach out to us, promptly! We try our best to remedy, resolve, or explain everything we can. One of our goals is to ensure that our customers are satisfied through their entire experience.

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Business Credentials

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Are you a veteran-owned / small business?
Yes — we are both veteran-owned and a small business operated by a husband and wife team. You can learn more about us here!

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Are your products made in the USA?
All of our plaques are made here in the United States.

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Other Credentials

​Official Hobbyist of the USMC; License number 742-25

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Still Have Questions?

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If you didn’t find what you’re looking for, contact us at ignitethegrain@gmail.com or fill out the form below — we’re happy to help!